100% money-back guarantee — no exceptions, no fine print.
Ailixy offers a 100% unconditional money-back guarantee on all purchases. If you are not satisfied with your purchase for any reason whatsoever, simply contact our support team within 14 days of the transaction date and we will issue a full refund — no questions asked, no exceptions, no conditions.
This is our commitment to you: You will receive a complete refund of your purchase amount within 5–7 business days of your refund request. No justification is required.
Requesting a refund is simple. Contact our support team by email within 14 days of your purchase date:
Once your refund request is received and approved (which happens automatically within our 14-day window), the refund will be processed as follows:
Our unconditional guarantee applies to purchases made within the last 14 days. For purchases older than 14 days, we evaluate refund requests on a case-by-case basis with a strong bias toward customer satisfaction. If you have an issue beyond the 14-day window, please still reach out — we will do our best to help.
Note: Unused credits purchased more than 14 days ago remain active in your account and never expire. You can continue using them at any time.
If Ailixy's system fails to deliver a service you paid for due to a technical error on our end (e.g., AI generation failure that cannot be resolved), we will restore the associated credits to your account within 2 business days, or issue a full monetary refund upon request — regardless of the 14-day window.
All payments are processed by Paddle.com as our Merchant of Record. Refunds are issued back to the original payment method used at checkout. Paddle's own refund and dispute policies may also apply.